LGBTQ+ Inclusive Customer Service Trans-affirming Duration: 4 hours (including a

Duration: 4 hours (including a 15-minute break)

Workplaces often strive to be inclusive

Build skills to support LGBTQ+ people affected by sexual assault

Define key terms related to gender diversity

Summarise the origins and goals of Wear It Purple

LGBTQ+ Inclusive Customer Service Trans-affirming Duration: 4 hours (including aGain practical skills for inclusive, affirming customer interactions Many customerfacing staff want to provide respectful, inclusive service but may feel unsure about the right language to use, how to avoid assumptions, or how to respond if they make a mistake. Without this understanding, even wellintentioned interactions can leave LGBTQ+ customers feeling unseen, unsafe, or unwelcome impacting trust, loyalty, and reputation. This eLearning builds